Quality Policy
Our Approach to Quality
Hinterland Heavy is a specialist provider of bulk earthworks, road and civil construction, materials screening, and underground infrastructure installations. Our leadership team and staff are committed to delivering high-quality services that consistently meet — and strive to exceed — our clients’ expectations.
Our Objectives
The management and team at Hinterland Heavy are committed to and will actively strive to:
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Deliver consistently high-quality services to our clients;
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Maintain strong customer satisfaction through proactive follow-up and continuous engagement after service delivery.
Systems and Processes
As part of Hinterland Heavy’s quality systems and processes, we are committed to the following:
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Training, educating, and communicating with employees, contractors, and other relevant stakeholdersregarding this policy and our quality expectations, where appropriate;
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Maintaining this policy as documented information, ensuring it remains accessible to interested parties;
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Setting and achieving measurable quality objectives, supported by regular monitoring and review;
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Complying with all applicable statutory, regulatory, and other relevant requirements;
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Implementing a Plan–Do–Check–Act approach across our Quality Management System (QMS);
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Continually monitoring and improving our quality performance and the overall effectiveness of our QMS;
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Embedding risk-based thinking into all systems, operations, and decision-making processes;
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Conducting internal audits to verify that key processes are effectively managed and contribute to continual improvement;
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Maintaining conformance and certification to ISO 9001:2015 Quality Management Systems; and
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Reviewing this policy annually to ensure its ongoing relevance, accuracy, and effectiveness.